I Hear What You Say, but What Are You Telling Me?
The Strategic Use of Nonverbal Communication in MediationBook - 2001
I Hear What You Say, But What Are You Telling Me? is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik--communication expert, mediator, and international consultant--reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.
Publisher: San Francisco, CA : Jossey-Bass, c2001
Edition: 1st ed
Branch Call Number: BF 637.N66 M183 2001
Call Number: 153.69 M266i
Characteristics: xxix, 287 p. : ill. ; 24 cm
Alternative Title: Strategic use of nonverbal communication in mediation