Fierce Conversations

Fierce Conversations

Achieving Success at Work & in Life, One Conversation at A Time

Book - 2004
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Fully revised and updated--the national bestselling guide that will help you achieve personal and professional success one conversation at a time.

The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across--and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to:

* Overcome barriers to meaningful communication
* Expand and enrich relationships with colleagues, friends, and family
* Increase clarity and improve understanding
* Handle strong emotions--on both sides of the table
* Connect with colleagues, customers and family at a deep level

Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager
Publisher: New York, N.Y. : Berkley Books, 2004
Edition: Berkley trade pbk. ed
ISBN: 9780425193372
0425193373
Call Number: 302.346 Sco858 2004
Characteristics: xxii, 287 p. ; 23 cm

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Geoffpaul
Jul 28, 2015

Good stuff Maynard!!!

c
Cecilturtle
Jan 04, 2013

I found this book very meaty: as I was reading it, tonnes of conversations came up where I felt I had made an impact or, on the contrary, felt frustrated. This book helped me pinpoint what I had done well or what I had bungled. It was a perfect complement to a coaching session I recently attended and provided clear guidelines that I can follow at work, and at home.
I've started applying them and the results are phenomenal: I find people are listening better and I feel I am hearing them better. I even had someone come up to me and thank me for showing my ability to hear them out - to me, that's worth gold.
Practice makes perfect, and Scott's annexes will help me focus on staying on the right track. Her simple, straightforward approach is easy to understand and, with a bit of confidence, easy to apply. It takes the defensiveness out of the equation and replaces the value of silence and cuing. This book has definitely enriched my leadership skills.

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