How to Say It
Creating Complete Customer Satisfaction : Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and ServiceBook - 2013
Provides practical guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
Publisher: New York : Prentice Hall Press, 2013
Edition: 1st ed
Call Number: 658.812 G87519h
Characteristics: x, 260 p. ; 24 cm
Alternative Title: Creating complete customer satisfaction