How to Say It

How to Say It

Creating Complete Customer Satisfaction : Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service

Book - 2013
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Provides practical guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
Publisher: New York : Prentice Hall Press, 2013
Edition: 1st ed
ISBN: 9780735205253
0735205256
Call Number: 658.812 G87519h
Characteristics: x, 260 p. ; 24 cm

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