Managing Service in Food and Beverage Operations

Managing Service in Food and Beverage Operations

Book - 2012
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"This textbook shows students how food service professionals create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business. Students will learn how every aspect of a food service operation contributes to the guest experience and will explore unique features of a variety of food and beverage operations."--Publisher
Publisher: Lansing, Mich. : American Hotel & Lodging Educational Institute, c2012
Edition: 4th ed
ISBN: 9780866123587
Call Number: 647.9506 C485m 2012
Characteristics: xviii, 706 p. : ill. ; 23 cm
Additional Contributors: Hickey, Philip J.


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