Optimizing Organization Design
A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee EngagementBook - 2014
Optimizing Organization Design offers a comprehensiveresource and valued guide for anyone interested in improvingorganization performance. The book presents an approach tooptimizing organization design that is based on over 100 largescale projects and 23 research studies that have been completed byCapelle Associates over the past 25 years. In addition, the bookincludes insightful comments from executives on their success inusing this approach. Capelle?s research and client experiencereveal that optimizing organization design leads to betterfinancial performance, customer satisfaction and employeeengagement. It can provide a competitive advantage and asignificant return on investment. It can also become the foundationof both strategy implementation and human resources management.
Capelle shows that organization design includes the alignment ofa number of critical factors, including positions (vertical andfunctional); accountabilities and authorities (managerial and crossfunctional); people; deliverables and tasks. He shows that manager? direct report alignment is the single most importantorganization design variable. His research also shows that it issuboptimal nearly half the time. This is a horrendous waste oftalent and capability, but also provides a significant opportunityfor improvement in organization performance.
Optimizing Organization Design clearly explains how toimplement organization design improvements. This approach includespeople change management, project management, and a cascading,iterative approach that is based on teams and involves education,doing real work and feedback. In addition, OptimizingOrganization Design includes special sections on the role ofthe Board of Directors, project management, process management andcompensation. In addition, the author has included four casestudies and a useful glossary.