Difficult Conversations

Difficult Conversations

Craft A Clear Message, Manage Emotions, Focus on A Solution

Book - 2016
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You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:

* Uncovering the root cause of friction
* Maintaining a positive mind-set
* Untangling the problem together
* Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.
Publisher: Boston, Massachusetts :, Harvard Business Review Press,, [2016]
ISBN: 9781633690783
1633690784
Call Number: 658.45 D5688
Characteristics: ix, 110 pages ; 18 cm

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