Tools for Resolving Violated Expectations, Broken Commitments, and Bad BehaviorBook - 2013
Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats.
Publisher: New York : McGraw-Hill Education, 
Edition: Second edition
Call Number: 302 P2776c 2013
Characteristics: xix, 275 pages : illustrations ; 23 cm